For information/instructions please go to our INFO page – Cigar Instructions
Fast Shipping with Professional Packaging
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we are able to offer an array of shipping options. Our warehouse personnel is highly-skilled and will wrap your goods in accordance with our exact and precise specifications. Your items will go through a thorough examination and will be securely packaged before being delivered. Every day, we deliver to thousands of customers across multiple countries. This shows our commitment to becoming the biggest retailer on the internet. The warehouses and centers of distribution are located in Europe and the USA.
Orders that contain more than one item are given processing time according to each item.
Before shipping, all ordered products will be thoroughly inspected. The majority of orders are shipped within 48-hours. The delivery estimate is between 3 and 7 days.
Returns
The inventory is constantly changing and we do not completely manage it because several parties are involved, which includes our warehouse and factory. The actual stock can change at any moment. Please understand it may happen that your order may be out of stock when your order has been made.
Our policy is for 30 days. If you don't receive your item within the 30 days period, we are not able to issue a refund or an exchange.
The item you purchase must be in the original packaging and be unused. You must have the item in the original packaging.
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